April 16, 2024, 2:09 pm

  Frequently Asked Questions

What virtualization technologies do you offer?
Currently we offer OpenVZ only.

What is your refund policy?
We offer a 7 day refund policy. After 7 days, no refunds will be issued. (Full Refund Policy)

What is the setup time for services?
All of our VPS servers are automatically setup, services are generally deployed within minutes. Sometimes an order is flagged for manual review. This will delay setup up to 12 hours.

How do I access my control panel for the VPS?
You can access the SolusVM Control Panel by visiting our VPS Manager

How do I cancel services?
All services must be canceled via our support system. You can open a ticket at our support page.

How much are additional IP addresses?
Additional IP addresses can be purchased during or after ordering at a cost of $1.50 per IP per month. You can order additional IPs here.

Where can I find a copy of your Terms of Service?
You may review our Terms of Service here.

How can I test your network before buying?
You can visit our Network Page. Each of our nodes has a test IP that you can ping or traceroute.

What payment methods do you offer?
Currently we only accept PayPal

How can I contact you?
Please visit our Contact Page to reach us.

Do you offer IPv6?
We do not offer IPv6 at this time.

"Your uptime has been good and when we need help, you respond right away. We couldn't ask for a better hosting company, and I don't think we could find one even if we did. Keep up the good work." - Bruno B., Portland, OR
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Doniphan, MO USA